These companies have had a performance boost!

The following are testimonials from some of the companies who have had their performance boosted by us. Please contact us for more details on how we helped these companies and how we can boost your performance!

- Systems - Projects - Service - Sales - Productivity - Quality -

"Philip was highly respected by his stakeholders which is a testament of his engagement approach, ability to nurture relationships and technical expertise. Philip worked across a number of Payroll, Accounts Payable, Accounting and Contact Centre initiatives involving major technology and process changes."

Cynthia Singh, Head of BSC, Downer

“Philip conducted a thoroughly professional review of our support processes and, as well as setting out a road map for improvement, has worked with my team on improving our performance. In addition, he has been instrumental in establishing a sound basis for the engagement of an external managed support service and has coordinated our transition to that service.”

Rob Stuart, GM Oracle Solution Management, Leighton Contractors

"BWS Lawyers engaged Philip Radburn to conduct an audit of our IT assets and identify opportunities to improve our IT capability, particularly with regard to security and availability, and ensure our IT services were properly aligned to our business needs. In doing so, Philip was required to quickly develop rapport with our management, staff and service providers and work with them to understand, analyse and document our situation. Philip did so admirably and has provided us with a solid baseline for the next phase of our IT strategy."

Karen Appleby, CEO, BWS Lawyers

“Jackel Pty Ltd was undergoing significant business change and engaged BusinesSPM to support the critical transformation of our information technology capability approach through three phases: assess the current state of IT within Jackel; develop and activate an IT strategy and plans; and accelerate the implementation of the strategy and the plans. Philip's contribution was exactly as required and has provided the platform that will ensure the continued successful growth of the Jackel business. ”

Jon Biddle, CEO, Jackel Pty Limited

“The implementation of Windgap Foundation’s digital platform, which underpins the company’s adjustment to the new era of disability care, was held back by the number of new software applications involved, the teething problems associated with our new IT infrastructure and lack of in-house IT knowledge and experience. Philip, working effectively with our management and staff, our service providers, and our software vendors, professionally managed our implementation program, covering document management, client management, risk management and financial management. We now have a sound technology platform to support our strategy and operations.

Serhat Oguz, CEO, Windgap Foundation Limited

“Philip’s [Managing Principal BusinesSPM] presentations were engaging, memorable, and powerful. A number of my students cited his contribution as a formative part of their overall learning experience”

Jonathan Pratt, Senior Lecturer, University of Technology Sydney

“Philip [Managing Principal BusinesSPM] is a very dynamic, effective and pragmatic sales coach. It is a real pleasure to work with Philip.”

Christophe Capel, Consulting & Implementation Manager, Iris Interactive

“The most recent assignment was to prepare, and gain agreement to, Service Level Agreements between SBS and the various Boral businesses we serve. This assignment comprised redesigning existing SLAs to better suit our service strategy. Philip [Managing Principal BusinesSPM] completed the assignment to schedule, within budget and to the satisfaction of internal and external customers.
I have no hesitation in recommending Philip to anyone requiring the services of a person experienced in IT services, business operations, process improvement and customer satisfaction improvement.”

Kelvin McGrath, GM Shared Business Services, Boral Limited

"BusinesSPM conducted a review of the Business Objects Australia-New Zealand business. They helped me identify where there was unrealised potential for revenue and margin improvement and where the barriers were to unlocking that potential. They then helped the ANZ management team develop roadmaps and priorities to deliver on that performance improvement. The results were so good that I contracted BusinesSPM to do the same for our Greater China businesses, and the outcome was just as impressive."

Keith Budge, SVP and GM Asia Pacific, Business Objects

“Philip Radburn [Managing Principal BusinesSPM] ... established our Customer Care organisation from scratch, and built it into a team of 15 people operating in all countries in the region ... undertook sales productivity studies for seven Oracle country operations in the Asia Pacific Division including India, China and Australia. He then coached and supported the local MDs and management teams to implement the identified improvements and worked with Divisional management to standardise key processes ... led a team of 20 or more people in India, Singapore and Australia who provided operational support (involving sales systems, data quality, sales training, and process improvement) to the Division. Through this work, Philip made a significant contribution to our sales growth.“

Derek Williams, EVP Asia Pacific, Oracle Corporation