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IT Program Management

Customer

Windgap is a not for profit organisation providing services - including supported employment, supported accommodation, training, community access and community participation - to over 120 people with intellectual disabilities,.

Situation

One of Windgap’s strategic objectives was the deployment of a Digital Platform with corresponding initiatives relating to business applications, a website and an intranet.

Complication

Software applications have been purchased - to support customer management, financial management, risk management, document management and human resources management - but had not been implemented or deployed into operations.

Resolution

BusinesSPM developed and managed an overarching program plan for the implementation and integration of all applications and the launch of a new website.

Recommendation

“The implementation of Windgap Foundation’s digital platform, which underpins the company’s adjustment to the new era of disability care, was held back by the number of new software applications involved, the teething problems associated with our new IT infrastructure and lack of in-house IT knowledge and experience. Philip, working effectively with our management and staff, our service providers, and our software vendors, professionally managed our implementation program, covering document management, client management, risk management and financial management. We now have a sound technology platform to support our strategy and operations.

Serhat Oguz, CEO, Windgap Foundation Limited

Windgap Archi